So, tonight, I FINALLY picked up our computer from the Geeksquad. On, Sept. 30, in the evening, it just seemed to "crash and burn." It was acting weird and I tried a virus scan (which I do regularly, anyway). In trying to deal with an issue it brought up, I tried to log out and log back in. Wasn't able to log back in and I kept getting this frozen blue screen with some message in white text. So, since I know nothing about fixing any sort of computer stuff, I sent the computer off with Tim on Wed., Oct. 1, to be dropped off to the Geeksquad at Best Buy. The ticket they gave him had an estimated completion date of Oct. 4th, although they verbally told him a week. Well, after a week goes by Tim calls them. Now mind you, Tim uses the computer for his business...I have a work laptop that is as slow as molasses...I am not comfortable letting him use it to do all of his online banking and such b/c I heard that they told another employee when they issues her a laptop, "now this isn't for your personal use at your home..." So, Tim had to make arrangements to go to either his brother's or sister's house to do some of his work. I also had to installer our printer drivers on the laptop so that I could print some things I had made up for school. Back to the story.... Tim calls them after the week and they are "running diagnostics now..." I think they call him on Wed. the 8th and say that they just need to "restore" the computer and it will go quicker if we drop off our restoration cd's. So, on Thurs. morning Tim drops off the cd's and PAYS for the service. They say, it should be done by Friday (keep in mind they are already beyond the week at this point...) or first thing Sat. morning. Tim does not hear from them and so he calls on Sat. morning. They say, "Oh, we don't know why this isn't done yet, we'll start it right now, it should be done today and could be picked up tomorrow at 10 a.m." So, I call them this morning, first thing. STILL NOT DONE. I tried to nicely explain the timeline to they guy on the phone and that it is extremely poor customer service/business to tell people that work will be completed by a certain time and then it's not! I mean, if you don't know how long it will take, say that. Don't tell us it will be ready X day and then it's not...and then change it on us two more times and have no reason for it, either.
I asked to speak to a manager when I picked it up. Conveniently, the manager was already gone. Did it have something to do with the fact that when I talked to the guy on the phone this morning I said that I would be there at 7:30 p.m. this evening to pick it up and that I WOULD be asking to speak to a manager??????? Possibly. And, the manager won't be back until Tuesday. I left Tim's name and number since he was the one that dealt with them most. We'll see if he calls.
As an added twist, I also think that they sent the computer back to use with different side panels. Our computer has a grey/silver/black front and I am reasonably certain that it also had grey/silver sides...and now they are white? We have a Dell computer, and the panels do say Dell...but the white struck me as not being the original sides. So, we'll see what they have to say about that, too.
I also decided that I am going to put Best Buy (since they are the source for Geeksquad) on the "only purchase from them when I have not other choice" list. I invite you to join me.